Explore our Support Tickets Feature

The Support Tickets feature in Resolve Work CRM allows your customers to specify the service or product related to a ticket when they open a new support request. This helps admins quickly identify the nature of the issue and direct it to the appropriate department or service team.

To Enable/Disable Support Ticket Services:

• Navigate to Setup > Settings > Support in the admin menu.

• Here, you can enable or disable the option for customers to select a service or product when submitting a ticket.

To Create a New Ticket Service:

• Go to Setup > Support > Services in the admin menu.

• Create new services/products that customers can select when opening a ticket. For example:

  • Product/Service 1

  • Product/Service 2

  • Product/Service 3

• These services will appear in the ticket submission form, allowing customers to choose which service or product the ticket pertains to.